AisaProfessional is a trading style of Aisa Direct Ltd (Aisa) an independent adviser who will act on your behalf in advising you on life assurance, pensions and investments from a range of different companies. Aisa is authorised to conduct insurance, investment and mortgage business under the Financial Services & Markets Act 2000 and regulated by the Financial Services Authority. Our registration number is 189652.

• CLIENT CLASSIFICATION - Unless we notify you in writing to the contrary, we will be treating you as a "retail client". This means that you are afforded the highest level of protection under the regulatory system and should have the right to take any complaint to the Financial Ombudsman Service.
• INVESTMENT SERVICES - Aisa is permitted to arrange (bring about) deals in investments and advise on investments (including pension transfer business). The particular investment types relate to life assurance, pensions and investments in authorised collective investment schemes, unit trust PEPs and ISAs. With regard to investments that we have arranged for you, these will not be kept under review but we will advise you upon your request.
• CHARGES / FEES - All charges/ fees will be fully disclosed to you. These will be disclosed in summary form before we undertake any work for you, e.g. Key Facts. The precise charges relating to any recommendations we make will be confirmed in your suitability letter / report or relevant product disclosure information that is provided to you.

Aisa does not handle clients' money . We never accept a cheque made out to us (unless it is a cheque in settlement of charges or disbursements for which we have sent you an invoice) or handle cash.

There is no additional cost to you for using a means of distance communication.

• PAYMENT FOR SERVICES - We normally derive our income from commission paid to us by life assurance companies and the operators of collective investment schemes through which investments are made. We shall tell you the amount of commission payable to us on any such investment. If we receive a commission or other form of benefit from the issuer of a security, or from another intermediary, we will inform you, but we will not tell you its amount unless you ask us to do so.

Alternatively, if you or we propose to operate on a fee basis, we will agree its basis, frequency and method with you in writing before we carry out any chargeable work. Our normal hourly rate is between £25 and £200 depending on type of work conducted with a minimum fee of £500.00 whatever the nature of the advice. Should we receive commission from any third party in relation to transactions arranged for you, we will offset the amount received against any fees due.

There is no additional cost to you for using a means of distance communication.

In respect of any regular premium policy that we may recommend, should you subsequently cease to pay premiums on the policy and in consequence we are obliged to refund the commission that has been paid to us, we reserve the right to charge you a fee representing the amount we have to repay for a period of up to four years after commencement of the policy, but we will not charge the fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the life company.

• CONFLICT OF INTERESTS - We will endeavour always to act in the best interests of our clients. Aisa offers independent advice, but occasions can arise where we, or one of our other clients, will have some form of interest in business being transacted for you. If this happens, or we become aware that our interests or those of one of our other clients conflict with your interests, we will write to you and obtain your consent before we carry out your instructions and detail the steps we will take to ensure fair treatment.
• TERMINATION OF AUTHORITY - You or we may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated, which will be completed according to these terms of business unless otherwise agreed in writing. You will be liable to pay for any transactions made prior to termination and any fees, which may be outstanding. After termination will accept no further liability or responsibility for actions carried out.
• RIGHT TO WITHDRAW - In most cases you can exercise a right to cancel, by withdrawing from the contract recommended to you. In general terms, you will normally have a 30 day cancellation period for a life, pure protection, payment protection or pension policy and a 14 day cancellation period for all other policies. Please note that in most instances you will not be able to exercise a right to cancel in connection with the purchase of shares, units in a collective investment scheme and unit linked life/pension policies when sold at a distance. Additionally, any contracts arranged at your explicit consent (normally referred to as "execution only") do not provide cancellation rights. In most instances, you will not be able to exercise a right to cancel a mortgage contract, unless the contract is concluded at a distance (i.e. no face to face advice), at which point you may have a 14 day cancellation period. If you cancel a single premium contract, we may require you to pay for any loss we might reasonably incur in canceling it which is caused by market movements. This means that, in certain circumstances, you might not get back the full amount you invested if you cancel the policy.

The start of the cancellation period will normally begin, for pure protection policies, when you are informed that the contract has been concluded or, if later, when you have received the contractual terms and conditions. In other cases, the cancellation period will begin on the day the contract is concluded or, if later, the day on which you received the contractual terms and conditions. Instructions for exercising your right to cancel, if applicable, will be contained in the relevant product disclosure literature we will issue to you.

• CLIENTS RISK - Please be aware that investments can fall as well as rise, and that you may not get back the full amount invested. The price of investments we may recommend may depend on fluctuations in the financial markets, or other economic factors, which are outside our control. Past performance is not necessarily a guide to future performance. Specific warnings relevant to the investments, or investment strategies, we recommend will be confirmed to you in your suitability report / letter.
• DATA PROTECTION - Your personal information is very important to us. We will endeavour to take all due care to protect this information. We would like to highlight below a few matters relating to your information that you should be aware of. Some services are provided to Aisa by third parties such as processing business or obtaining compliance or regulatory advice, which warrant the disclosure of more than just your basic contact details. You agree that personal information held by Aisa may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to any such third parties. You also agree that this information may be transferred electronically, e.g. email and you agree that ourselves, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time. In the event we inadvertently break confidentiality, the maximum compensation we will pay you is £50.00.

Product Providers, Lenders and Investment Managers may administer your policy, any existing policies you may have with them and provide other services, from centres in countries outside Europe (such as India and the USA) that do not always have the same standard of data Protection laws as the UK. However, they are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Data Protection Act even when your personal information is processed outside Europe.

• COMPENSATION SCHEME AND COMPLAINTS - This is now detailed in our Key Facts guides which you have been given separately. We reserve the right to seek reimbursement for time or charges incurred from you should your complaint be submitted to the MCAS, FOS, Court or similar system and found to be vexatious or frivolous. This is retrospective, applying to previously conducted activities and present circumstances surrounding products or advice.
  • FILE COPIES - Upon payment of the relevant fee we will make available, where you make a written request, copies of any document affecting your privacy held in a relevant filing system by us. Your file remains our property at all times. We reserve the right to not send you any document which you may intend to use against us or a third party in the making of a complaint or the construction of a case for litigation because this has been judged outside the spirit and intent of the Data Protection Act 1998 (Court of Appeals judgment 2003 - Durant V FSA).

• ACCOUNTING TO YOU - Unless in exceptional circumstances, we will confirm to you in writing the basis or our reason for recommending the transaction executed on your behalf.

We will endeavor to make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing. All documents showing ownership of your investments will be forwarded to you as soon as practicable after we receive them. If there are a number of documents relating to a series of transactions, we will normally hold each document until the series is complete and then forward them to you.

• INVESTMENT OBJECTIVES & RESTRICTIONS - Advice will be based on your stated investment objectives, acceptable level of risk and any restrictions you wish to place on the type of investments or policies you are willing to consider. Details of your stated investment objectives will be included in the suitability letter we will issue to you to confirm our recommendation. Full details of the products we recommend including, for example, the minimum duration of the product, information on the right to cancel or whether no right to cancel arises, and any other early termination rights and penalties, will be covered in the relevant product disclosure information you will receive before conclusion of any contract. Unless confirmed in writing to the contrary, we will assume that you do not wish to place any restrictions on the advice we give you.

In executing or transmitting orders on your behalf to third parties, we will take all reasonable steps to ensure that we obtain the best possible result for you in terms of best execution. Any products we have arranged for you, will not be kept under review but we will advise you upon your request. However, we may contact you in the future by means of an unsolicited promotion (by telephone or post) should we wish to discuss the relative merits of a particular product or service which we feel may be of interest to you.